Returns & Exchanges

At QCY Official Store, we stand by the quality of our audio products and offer a 30-day return policy for any manufacturing defects or change-of-mind purchases. To ensure a smooth process, please keep all original packaging and accessories intact.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through the official portal with your order number and clear photos of the device and packaging.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the specific warehouse shipping address.

• 3.
  Pack and Ship

  Securely pack your QCY earbuds or accessories in their original box and ship them back using a tracked courier service.

• 4.
  Inspection and Refund

  Our technical team will inspect the item for quality assurance, and your refund or exchange will be processed within 5-7 business days.